Patient Information and Forms
FOR NEW AND RETURNING PATIENTS
Appointments
You are important to us. Quality care for each patient is very important at Women’s Health Center. When you come in for an appointment, we do our very best to see all patients in a timely manner. Unfortunately, there are times when Dr. Mager is called to leave the office to go to the hospital. In the event that the doctors are unable to return to the office, we will communicate with you the option to reschedule with your doctor or be seen by one of our other providers. Please remember, your understanding is essential. Dr. Mager may be called away to the hospital one day to see you, a friend or a member of your family.
If you are more than 15 minutes late for your appointment, we reserve the right to reschedule you to another day. Please call us if you are going to be late for your appointment.
- Recurrent no show appointments will result in a release from our practice.
- All appointments are scheduled in advance.
- We do make exceptions for emergencies.
- Non-emergent same day appointments are based on availability.
- Patients are called back for appointments based on the time of the appointment not the arrival time. Also, some patients have multiple appointments ultrasound, lab, etc.
Employee and Patient Conduct
Our staff strives to be courteous and compassionate at all times. If you feel you have received unacceptable care please contact us immediately. Our practice manager Andrew Wetherington can be reached at our office 912-588-1020 or by email at office@magermd.com.
We ask patients to speak kindly to our staff. If you have an issue during your visit, we ask you to calmly ask to speak to the office manager. We sincerely want to resolve any issues you have during your visit. Unpleasant conduct will result in a dismissal from the practice.
Cell phone use is prohibited during an exam with a provider or while a nurse is providing care in the clinical area. You will be rescheduled in this event.
Cell phone use is allowed in the waiting room. Please speak softly.
Guests and Expectations
The behavior of accompanying guests and children are the responsibility of the patient. Unruly behavior will result in the patient being rescheduled.
CDC guidelines require physician offices to prohibit children from entering OB/GYN offices.
No food or drinks are allowed in the office. Water is provided in the lobby.
Prescriptions
A new or expired prescription for medications will require a visit by one of our providers. No new or expired prescription will be called in without an appointment with one of our providers.
Refills can be requested through your pharmacy.
Forms
Disability forms require a $15 prepayment and may take up to a week for the forms to be completed.
If you would like a copy of your medical records, we can print the records for a fee of $0.50 per page.
Phone Calls
After Hours: If you have an emergency after our normal business hours, please call the hospital at 912-427-4831 and ask for the physician or nurse on call for Dr Mager. The operator will contact the person on call and the on-call person will contact you.
During office hours: When calls are received related to medical advice or refills, the call is recorded and emailed to the nurse. The nurse returns all calls before the end of the day.
Referrals
When one of our providers finds it necessary to refer a patient to another physician, our office staff contacts the referred physician’s office with your contact information. The referred office is responsible for contacting you to schedule the appointment at your convenience. Please allow a week for this process. If you have not received a call to schedule the appointment, please contact our office.
Labs
All lab results are review by our physician and the results requiring patient contact by phone is performed by our nursing staff. If you have further questions about your results or if you haven’t been contacted about a result, please feel free to contact our office. Some results can take up to two weeks depending on the labs volume.
Insurance
We are in-network providers for all plans under the following:
Tricare, Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, Humana, Wellcare, Caresource, Amerigroup, and others.
Please take a moment to check Dr. Sandra Mager MD PC network status under your plan. If we are out-of-network your out-of-pocket expense will be greater. We want to be in-network so let us know. We will then contact your insurance provider and request contract information.
Medicaid Only
Please note if your Medicaid has not been applied for at time of service or it has become inactive for any reason you will be responsible for payment for all services provided.
Please note if your Medicaid has not been applied for at time of service or it has become inactive for any reason you will be responsible for payment for all services provided.
Insurance Only
Please note if your insurance has paid for services rendered and retroactively denies coverage requiring us to refund the insurance company you will be responsible for payment of all services provided.
Uninsured
We have a comprehensive list of fees for service office visits and procedures. Please call our office and ask our staff about our affordable rates.
Co-Pays/Co-Insurance/Deductibles
Women’s Health Center financial and payment policy requires payment for your deductible and/or co-insurance at the time of service for office visits and procedures. We will file a claim for services on your behalf. In the event that there are any additional balances, which may be your responsibility, you will receive a statement that is to be paid before the end of the month.
Patients must present their insurance card at each visit. Insurance claims are filed to participating insurance companies. The patient is responsible for notifying our office of any changes in insurance coverage.
Self-Pay Accounts
In the event a patient or future patient does not have insurance, we have a fee schedule available for all procedures offered at our office. Please call our office and let us know what you would like to be seen for and we can provide you with an estimate of the cost. Payment in full is expected at the time of servic
PATIENT FORMS
PLEASE PRINT ALL FORMS BELOW AND BRING THEM COMPLETE TO YOUR VISIT.
New Patient Forms
We are currently accepting new patients. Please print out and complete “ALL” of the forms below and bring the completed forms with you at your visit. If you have any questions or need assistance, please call us at: 912-588-1020.
Current Patient Forms
For our current patients, we recommend that you have an annual physical. We ask that you provide us with any changes in your health status to be sure that we have the most recent medical information. If it has been more than a year since your last visit, we also ask that you provide us with an updated Patient Information Form. If you have any questions or need assistance, please call us at: 912-588-1020.
Office Forms
Below are copies of our HIPAA Notice of Privacy Practices Policy. You will be asked to sign an Acknowledgement of Receipt form at the time of your appointment.